Rethink how work gets done
As today's customers are becoming increasingly disloyal to specific sales channels, the demand for your business to be present everywhere becomes mission-critical. On top of this comes the ever-growing focus on personalisation, an omnichannel setup that creates a massive demand for consistent content in all touchpoints where the customer meets you.
Combined with a highly competitive and complex digital environment, businesses need to operate faster to stay competitive and relevant. Your business needs to deliver more and faster, but with limited budgets, time, and resources.
And then, unexpected events such as the coronavirus emerge and force businesses to make an instantaneous shift to working remotely in a hugely dynamic external environment, which adds even more complexity to getting the work done. And customer purchase behaviour is also changing towards digital channels instead of physical stores.
Many businesses have been facing challenges like:
- How do I create more omnichannel-ready content with less time and resources?
- How do I provide transparency and accountability so we keep aligned even in a fully decentralised work environment?
- How can I automate repetitive tasks, so our resources are freed up for activities that create real value?
- How can I keep momentum and, at the same time, increase my turnover?
Making the switch from physical sales channels to digital has been on the agenda for most retailers and brands for many, many years, but what used to be a "nice to have" long-term project has now, due to Covid-19, turned into a concise term "need to have" project. But how do you invest in the right technologies to lead the way to a successful recovery?
The world of marketing technology has increased in recent years, and the possibilities are endless. The list of tools to manage omnichannel marketing operations more accessible, faster, and more efficiently are endless, and it is easy to get lost. So how do you choose the right workplace technology to overcome the challenges?
At Encode, we are confident that we have the answer to those questions and challenges.
Business process automation or BPA means that you use applications or other types of advanced software to execute your business's critical processes, including all your marketing activities. These will often be recurring processes or tasks that are pretty repetitive and manual.
In that way, resources are freed up from you and your team, so you can focus on demanding, analytical or creative tasks – instead of recurring routine tasks. This means you can produce more because you automate repetitive tasks, so your resources are freed up for activities delivering much higher value. In the end, you will be able to speed up your time to market, lower your overall costs, and keep momentum, even though you are working remotely and thereby gain a competitive edge.
Process automation technology can take care of all your recurring routine tasks, and Business Process Automation is a great way to grow your business.
In general, there is a noticeable overlap between process automation and workflow automation. Working with workflow management is all about mapping and managing the processes associated with, for instance, marketing projects or campaigns – which means this will be a great place to start when you are looking to identify processes to automate.
Business process automation will, in most cases, hold the added value of streamlining and standardising your operations. This means your customers will get the same content, product or service every time and in all channels– which could lead to increased customer satisfaction and create the basis for proper omnichannel marketing.
Additionally, automating your business processes could ease documentation and compliance needs since your automation system will record and log all details of the process being automated.
To identify business processes in your organisation to automate, take a closer look at processes that fall in some of the following categories:
- Workflow management processes
- Content creation and content management processes
- Processes that require compliance and documentation
- Repetitive, routine processes
- Time-sensitive processes
- Processes that impact other processes
- Cross-department / -team processes
An example of a concrete business process you could automate is the one connected with translation flows. Here a system could help structure and speed up the entire end-to-end process management. Another example of a process suitable for partial automation is the approval process of marketing material or campaigns. These often involve several departments (sales, marketing, procurement, management, etc.), are very labour intensive for all the stakeholders, and constitute a significant part of your time to market. Just imagine how much easier life would be if you could reduce the number of approval rounds and involve fewer people in the process.
Business process automation works by the automation software handling parts of your workflows. For instance, keeping track of how far along in the process your essential spring catalogue, your summer digital marketing campaign, your Black Friday promotion, or similar campaign formats are – and automatically notifying the person next in line when they are supposed to engage with the campaign preparations.
For the automation to add the most value, you should analyse your workflows first and map out tasks and the people responsible. This will ensure that you correctly identify all steps ideal for automation. After that, you establish the structure and the logic, and the automation system will follow.
Finally, after activating the automation system, you should regularly evaluate and update your processes with new tasks or consider new integration points or apps that could further affect and improve your business processes.
The five steps to business process automation:
- Analyse and map out the essential workflows and associated processes
- Identify which processes could be automated
- Build the structure or underlying logic in your selected automation system
- Start the automation
- Continuously evaluate and improve the processes
Read more about workflow optimisation here.
The value-adding step of process automation could play a significant role in keeping your company competitive, but we also know that getting started can seem daunting.
By choosing one of the Encode platforms, you get unique marketing automation technology adapted and implemented based on your needs – but we offer much more than software. We have been in business since 2001, helping companies across various industries optimise their processes and shorten time to market by executing automation throughout their business.