Onboarding is arguably the most important step in your Encode journey. This is why the Encode success team provides the consulting, support, enablement, and training you need to implement Encode and integrate with your existing systems. Our onboarding succes rates are high:
We don’t outsource our helpdesk. We want to make sure that you always get the best assistance.
Our team has deep industry knowledge and experience with all aspects of the Encode platform.
We tailor solutions to you and - likewise - our support is geared toward flexibility. All clients are unique to us.
We co-create and co-innovate solutions that help you better connect with customers, improve resilience, and drive sustainable growth.
We promote adoption and accelerate time to value through tailored onboarding, configuration, training, and education.
We proactively engage with you throughout our partnership to ensure you are achieving your goals. We act as a liaison across the rest of the Encode success team.
We minimise business disruption by providing technical guidance to quickly overcome any issues or help your developers with integration questions.
We provide guidance on deployment planning, product roadmap, issue resolution and hold regular service review meetings to ensure your satisfaction.
We understand your challenges, value drivers, and desired outcomes. We recommend the best solutions to help you achieve your goals.